Returns & Exchanges

At Keune Haircosmetics Pakistan, we ensure your professional hair care experience is seamless by offering a 7-day hassle-free return policy for products that are damaged, incorrect, or incomplete upon delivery. To maintain hygiene standards in the beauty industry, we only accept returns for items that remain unopened, unused, and in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the product issues.

• 2.
  Verification Process

  Our quality assurance team will review your claim within 48 hours to confirm the eligibility of the return based on the product's condition.

• 3.
  Pack and Ship

  Once approved, securely pack the items in their original box and dispatch them to our central warehouse in Lahore via a trackable courier service.

• 4.
  Refund or Exchange

  After receiving and inspecting the returned goods, we will process your replacement or issue a refund to your original payment method within 5-7 business days.